Online Shopping FAQ

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Can I order by phone? - Unfortunately, we do not take orders by phone at this time. However, you may order directly from our online website or on your smartphone. Just click on the start shop button below to begin browsing through our Luxe pieces. For any inquiries, our customer service team is ready to assist you.

Is my privacy and personal information secure on your site? - Shopping on our site is completely safe and secure. You can view our privacy policy found at the bottom of our site for more details.

Can I modify or cancel my order? - Due to our commitment to providing you with rapid and accurate deliveries, we are unable to cancel or make changes to your order after you have placed it with us. Please review our return policy for information on how to proceed if you need to return an item.

How do I check on the status of my order? - Confirmations are sent via email within 30 minutes when:

       + your order has been received or

       + your shipment has been processed, based on the validity of the email address provided. - If you did not receive any confirmation email, please check your email spam filter. Additionally, please allow 24 to 48 hours for your order status to change. For your convenience, we also provide size charts and various shipping options to assist with your purchases.

What is your return policy?  

- Our return policy states that all returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. For any customer service inquiries regarding returns, you can also order by phone for assistance.  

- Please note that sale items, underwear, and lingerie are ALL final sale items and cannot be returned or exchanged.  

How soon will I receive a refund for my return?  

- After your return has shipped, please allow 2 - 3 weeks for your account to be credited, and expect to see the credit on your statement within 1 - 2 billing cycles.  

- For those returning items from international addresses, please allow 4 - 6 weeks from the return shipped date for your account to be credited, with 2 - 3 billing cycles for the credit to appear on your statement. If you have questions about our shipping options, feel free to contact customer service. Additionally, make sure to check our size charts for accurate sizing before making a purchase.

What kinds of shipping options do you offer?

- We provide various shipping options, including free 5-7 day shipping on ALL orders over $99.00.

- Additionally, we offer 2-4 day shipping through both first-class and priority mail, as well as overnight shipping via priority express. Rates for these services are determined based on USPS calculations.

Where do you ship to?

- Currently, we are shipping to the entire United States. We also have plans to expand our shipping options to include the Caribbean in the future.

I think my package was lost or stolen. What do I do now?

- Please note that KLUXXE is not responsible for lost or stolen packages. The carrier typically assesses whether your order can be securely left at your delivery address. If you suspect your package may have been lost or stolen, reach out to our customer service team for assistance. You can also order by phone or inquire about our return policy, as well as check size charts if needed.

How do I know what size to choose? If you need assistance, our customer service team is available to help you. Click the button below to view our size charts, or you can also place your order by phone for personalized support. Don't forget to check our return policy and shipping options while you're shopping!

If you have questions about our return policy or need assistance with order by phone, reach out to our customer service team. You can also inquire about shipping options or size charts. Please click the button below to contact us via email.